Thursday, January 7, 2010

Troubleshooting tips on Oracle IDM 11g installations

1. Error:
Message from syslogd@itechdemo at Tue Aug  4 21:18:34 2009 ...
itechdemo Oblix: 2009/08/04@15:48:34.019699     17769   17783   ACCESS_GATE    FATAL    0x0000182C      /usr/abuild/Oblix/coreid1014/palantir/webgate2/src/apache2entry_web_gate.cpp:434        "The AccessGate is unable to contact any Access Servers."       raw_code^301
Solution: 1. Check the preferred hostname given in webgate (in Access console) in the Host Identifiers section.
              2. Rearrange the modules in httpd.conf by moving load modules to the end of file.
2. Error:
[oracle@atl2-lnx01 bin]$ ./start_ois_server
Using Linux Threading Library.
/disk1/identity_mgmt/Oracle/Middleware/OAM/identitySvr/identity/oblix/apps/common/bin/ois_server: error while loading shared libraries: libdl.so.2: cannot open shared object file: No such file or directory
rm: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
OIS Server started with pid: 23568
[oracle@atl2-lnx01 bin]$ /bin/sh: error while loading shared libraries: libdl.so.2: cannot open shared object file: No such file or directory.
Solution: Comment out all the lines where it is setting LD_ASSUME_KERNEL to 2.4.19 in start_ois_server and start identity server.
Note: Follow the same solution for starting access server too.

2 comments:

  1. Hello Mahendra,
    I have the right preferred hostname which is the hostname of all Access Manager, HTTP Server, WebGate.

    Where should I verfify in WebGate configuration if it has the right entry?

    ReplyDelete
  2. You can verify it in Preferred HTTP Host Identifier

    ReplyDelete